TERMS & CONDITIONS

About Our Store
 

Femmelora (“we”, “us”, “our”) operates this online store and sells products to customers in the United Kingdom.

We offer a range of hair, self-care, accessories and other lifestyle products through our website at www.femmelora.com.

Some of the products available through our website are fulfilled and shipped to customers by independent third-party suppliers and fulfilment partners. This means that your order may be dispatched directly from one of our suppliers rather than from our own premises.

Regardless of where an order is physically dispatched from, your contract for the purchase of the product is with Femmelora, unless we clearly state otherwise before you place your order.
 

Ordering Products
 

By placing an order through our website, you confirm that the information you provide is accurate and complete.

When you place an order, you are making an offer to purchase the products selected by you. We will send you an order confirmation acknowledging receipt of your order.

Your order will be accepted when we confirm that the order has been accepted and/or when the products are dispatched, unless we notify you that we are unable to accept your order.

We reserve the right to refuse or cancel an order where there is a genuine reason to do so, including where:

• a product is unavailable;

• there has been an obvious pricing or product-description error;

• we are unable to obtain payment;

• we reasonably suspect fraudulent or unauthorised activity; or

• circumstances outside our reasonable control prevent us from fulfilling the order.

If we cancel an order after you have paid, we will refund the amount you paid for the cancelled order.
 

Product Information
 

We make reasonable efforts to ensure that product descriptions, photographs, prices and other information displayed on our website are accurate and up to date.

However, colours and appearance may vary slightly depending on your device or screen settings.

Where products are supplied by third-party fulfilment partners, packaging, labelling and minor non-material differences in appearance may vary from images shown on our website.

Nothing in these Terms affects your statutory rights. Products supplied to UK consumers must comply with applicable consumer law and must be as described, of satisfactory quality and fit for purpose where required by law.
 

Third-Party Suppliers and Fulfilment
 

We may use independent manufacturers, suppliers, warehouses and fulfilment partners to process and dispatch orders.

Our use of a third-party supplier does not remove or reduce your legal rights as a consumer.

The supplier or fulfilment partner may package and dispatch your order directly to you. In some circumstances, the parcel may show the supplier or fulfilment company's details rather than Femmelora.

We remain responsible for dealing with your order, customer service enquiries, applicable refunds and your legal consumer rights.

You do not need to contact our supplier directly regarding an order unless we specifically ask you to do so.

 

International Fulfilment and Customs
 

Some products may be fulfilled from locations outside the United Kingdom.

Where applicable, we will provide information about delivery charges and any additional charges that you are required to pay before you complete your purchase.

You should not assume that a product is dispatched from within the UK unless we specifically state this.

Where customs duties, import taxes or other charges are legally payable by the customer, we will make the relevant information available where required before purchase.
 

Prices and Payment
 

All prices displayed on our website will be shown in pounds sterling (£), unless otherwise stated.

The total price payable, including applicable delivery charges and any other mandatory charges, will be shown before you complete your purchase.

We accept the payment methods displayed at checkout.

We reserve the right to correct obvious pricing errors. If an obvious pricing error affects an order you have placed, we may contact you before fulfilling the order and give you the option to proceed at the correct price or receive a full refund.
 

Promotions and Discounts
 

From time to time, we may offer promotional codes, discounts, sales or other special offers.

Unless otherwise stated:

• promotional codes must be used before their expiry date;

• promotional codes cannot be exchanged for cash;

• only one promotional code may be used per order;

• promotional offers may be subject to specific terms; and

• we reserve the right to withdraw or amend a promotion where permitted by law.

Promotional wording will not be used to remove or restrict rights that consumers have under UK law.
 

Website Availability
 

We aim to keep our website available and operating correctly, but we do not guarantee that the website will always be uninterrupted, error-free or available.

We may temporarily suspend access to the website for maintenance, security updates, technical problems or other reasonable operational reasons.

Nothing in these Terms limits our legal responsibilities to you.
 

Limitation of Liability
 

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

In particular, nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, defective products where liability cannot legally be excluded, or your statutory consumer rights.

We are not responsible for losses that are not reasonably foreseeable or for matters outside our reasonable control, subject always to your rights under applicable law.
 

Events Outside Our Reasonable Control
 

We will not be responsible for delays or failures caused by circumstances outside our reasonable control, such as severe weather, natural disasters, major transport disruption, strikes, government action, significant disruption to postal or courier services, cyber incidents or other events beyond our reasonable control.

Where such an event affects your order, we will take reasonable steps to inform you and minimise the impact.

This section does not remove any rights you may have to cancel an order or obtain a refund under applicable consumer law.
 

Intellectual Property
 

Unless otherwise stated, the content of this website, including text, graphics, logos, photographs, branding and other materials, belongs to or is licensed to Femmelora.

You may not reproduce, copy, modify, distribute or commercially exploit our website content without our prior written permission, except where permitted by law.
 

Privacy
 

We process personal information in accordance with our Privacy Policy.

Our Privacy Policy explains what information we collect, why we collect it, how we use it, who we may share it with and your rights in relation to your personal information.

Please see our Privacy Policy here:

https://www.femmelora.com/terms-and-conditions

Complaints
 

If you have a question, concern or complaint about an order, product or service, please contact us first at:

femmelorashop@gmail.com

We will make reasonable efforts to investigate and resolve complaints promptly and fairly.
 

Changes to These Terms
 

We may update these Terms from time to time to reflect changes to our business, website, products or applicable legal requirements.

The Terms that apply to your order will generally be the version that was available when you placed your order, unless a change is required by law.
 

Governing Law
 

These Terms and any contract between you and us are governed by the laws of England and Wales, unless you live in another part of the United Kingdom and applicable law gives you additional rights that cannot be excluded.

Nothing in these Terms affects any mandatory consumer rights that apply to you under UK law.